Quote flows, policy portals and claims apps
Insurance and Insurtech UI/UX Design Services
Devoq Design designs insurance products that customers finish and adjusters trust: quote and bind journeys, policyholder portals, claims apps, broker and agent tools, underwriting workbenches. Research-led, designed around GDPR automated-decision rules and payment security, accessible to WCAG 2.2 AA, with AI used to speed drafts and senior designers deciding what ships.
Insurance UI/UX design services for carriers, MGAs, brokers and insurtech
Insurance interfaces carry more weight than most. A quote form that asks one question too many loses the sale. A claims screen that hides what happens next drives a phone call. An underwriting tool that buries the exception costs an afternoon. We design for those pressure points. The work begins by observing how customers, agents, adjusters and underwriters actually move through a policy lifecycle, then maps flows that respect privacy law, automated-decision rules and security standards from the first wireframe. Whether you are a carrier modernizing a portal, an MGA launching a niche product, a broker platform or an insurtech startup, our team delivers interfaces your customers complete and your engineers can build.
Insurance UI/UX Design Services Across the Policy Lifecycle
Two services shaped by the insurance sector, from public websites to the software behind quotes and claims:
Insurance Website Design
Carrier, broker, MGA and insurtech websites with product pages, quote starts, agent finders and claims entry points built for search, speed and trust.
Insurance App and Claims Software Design
Policyholder apps, first notice of loss, claims tracking, agent portals and underwriting tools designed mobile-first with compliance in every flow.
Features/Why Choose Us
Insurance UI/UX design by Devoq Design covers the parts that decide conversion and retention:
- Designed around the policy lifecycle
We observe quoting, binding, servicing, renewal and claims before drawing a screen, so flows match how carriers, MGAs and brokers actually operate.
- Automated decisions made explainable
Pricing, eligibility and claims triage screens show the reason and the human route, aligned with GDPR Article 22 and UK GDPR Articles 22A to 22D on automated decisions.
- Security and payments by design
Premium payment flows planned for PCI DSS 4.0.1, information security aligned with APRA CPS 234 for Australian insurers, and consent and data minimization drawn into every form.
- Accessible to WCAG 2.2 AA
Contrast, focus states, large tap targets and screen-reader structure checked on every screen, which also covers the European Accessibility Act for products sold in the EU.
Quote and Bind Conversion
Claims Transparency
Agent and Broker Tools
Explainable AI Decisions
Approach Section
Our Approach to Insurance UI/UX Design Services
Discovery and Research
01
Interviews with customers, agents, adjusters and underwriters, a walk through current quote and claims funnels, and a review of the regulations in your markets.
Wireframes and Prototypes
02
Clickable flows for quoting, binding, payments, policy changes, first notice of loss and claims tracking, tested with real users before visual design.
UI Design
03
A clear, reassuring visual system with accessible color and type, every component state defined, and a design system your engineers can build from.
Usability Testing
04
Task-based sessions with policyholders, agents and claims staff, including assistive technology users, with fixes shipped before handoff.
Handoff and Optimization
05
Developer-ready files, tokens and documentation, then analytics-led improvements after launch as quote, bind and claims data comes in.
Why Devoq Design?
We make the collaboration of people and interface more intensive and exciting.
Experienced Insurance Designers
Quote journeys, portals and claims tools designed with conversion, security and compliance treated as one brief.
Regulation Aware
Automated-decision transparency, consent and payment security planned into the flows rather than patched after a compliance review.
Calm Under Pressure
Interfaces that reduce stress for someone reporting a loss, and that give adjusters the facts without the clutter.
Customer-Centric Focus
Every flow measured by whether a policyholder can complete it alone: quote, pay, change, renew and claim.
Built to Integrate
Designs that account for policy administration, rating engines, payment gateways and claims systems so screens match the data available.
AI Speed, Senior Review
AI drafts layouts, copy and research summaries about 5x faster; senior designers decide every screen that ships.
Discover Our Case Studies
Explore Compelling Case Studies: Real Solutions, Real Success Stories
Web Design
We crafted a sleek and intuitive website for Firewire, a digital marketing company specializing in SEO and Google Ads, to showcase their expertise and results. Our design highlights their data-driven approach to connecting businesses with their audience.
Increase Customer interaction
87
%
New Customer Acquisition
30
%
Marketing
SaaS Product Design
We created a clean and scalable SaaS experience for Buzops, helping businesses manage operations, automate workflows, and improve customer engagement through a unified platform.
Demo Request Increase
37
%
Platform Interaction Growth
68
%
Customer Acquisition Boost
25
%
SaaS
Web Design
We designed and developed a user-friendly website for Cadre Crew, a company that helps growing businesses scale operations with virtual assistant and project management services. Our goal was to create an intuitive and efficient experience for their users.
Increase Customer Value
25
%
Boost Traffic
20
%
Higher Conversion Rate
15
%
Professional Services
Web Design
We built a modern online platform for Wealth Bridge, a mortgage and loan comparison service. The goal was a credible, easy-to-use experience that makes complex loan information simple. With a focus on clarity, performance and smooth interaction, the site helps borrowers compare home-loan products and choose the right one with confidence.
Higher Lead Generation
50
%
Growth in Page Interaction
78
%
More Returning Visitors
40
%
Web Design
We created a compassionate and accessible digital experience for AngelCare, simplifying care discovery, improving NDIS understanding, and empowering users to access personalized support services with ease.
Care Program Adoption
22
%
Client Interaction Increase
48
%
Satisfaction Score
93
%
Frequently Asked Questions
What do your insurance UI/UX design services include?
User research with policyholders, agents, adjusters and underwriters, journey mapping, wireframes and clickable prototypes, visual interface design, design systems, accessibility checks and developer handoff for quote and bind flows, policyholder portals, claims apps, broker tools and underwriting workbenches.
Which insurance businesses do you work with?
Carriers modernizing customer and agent portals, MGAs launching specialist products, brokers and broker platforms, and insurtech startups building new distribution or claims experiences. The research process is the same; the compliance and integration scope changes with the client.
Do you design AI features for insurance products?
Yes. About two thirds of European insurers actively use generative AI (EIOPA, 2026) but only 7% have scaled it (BCG, 2025), and the gap is usually adoption. We design claims first notice of loss automation, document intake and quote assistance with visible reasoning and a human route.
How do you handle privacy, automated decisions and payment rules?
Decision screens show the reason and a human review path in line with GDPR Article 22 and UK GDPR Articles 22A to 22D, premium payment flows are planned for PCI DSS 4.0.1, and Australian clients get designs aligned with APRA CPS 234. We document the decisions so your compliance team has evidence; we do not give legal advice.
Can you redesign our existing insurance portal or quote flow?
Yes. We start with a UX audit and funnel analytics to find where quotes, payments or claims are abandoned, then redesign the flows that are measurably losing customers while keeping the policy administration system and integrations you already run.
How much does insurance UI/UX design cost?
It depends on the number of user types, screens, products and integrations and on whether research and testing are included. We scope a fixed price for a defined product and a monthly retainer for products that keep evolving, after a short discovery call.
Who owns the designs and the research?
You do, from the first week. Figma files, research recordings and documentation live in your own accounts and the contract assigns the IP to you, which keeps your product roadmap and any customer data gathered in research under your control.
Contact Us
Building an insurance product? Let’s talk
