Project Info
Product Overview
AngelCare is a leading provider of personalized disability support and aged care services, focused on empowering individuals to live independently with dignity.
The goal was to transform their digital presence into a platform that clearly communicates their value, simplifies access to services, and builds trust among users navigating complex care systems like NDIS.
Challenge
Limited Awareness of Support Options
People with disabilities and aged care needs often struggle to understand what support is available, leading to reduced independence and unmet needs.
Difficulty Navigating NDIS Requirements
The NDIS process is complex, and potential clients need clear guidance on eligibility, funding, and service coordination to access benefits effectively. .
Lack of Personalized Care Solutions
Generic service offerings don't address individual goals and preferences, leading to reduced quality of life and client dissatisfaction.
Isolation and Limited Community Connection
Many individuals experience social isolation due to limited access to community programs and peer support networks.
Accessibility and Inclusion Barriers
Websites and services must be fully accessible to people with diverse disabilities, including visual, hearing, mobility, and cognitive needs.
Solutions
Clear Value Communication
Redesigned messaging to clearly articulate AngelCare's disability and aged care expertise, NDIS coordination capabilities, and commitment to independence and dignity.
Intuitive Navigation for Accessibility
Implemented fully accessible site navigation ensuring people with diverse disabilities can easily find information about services, eligibility, and support options.
Modern, Inclusive Design
Created a welcoming, contemporary interface that reflects AngelCare's values of compassion, respect, and empowerment for people with disabilities.
NDIS Guidance & Resources
Developed comprehensive resources explaining NDIS eligibility, funding, and how AngelCare coordinates support—reducing barriers to access..
Community Connection & Support
Highlighted community programs, social activities, and peer support networks that foster independence and meaningful connections.
Mobile Accessibility & Speed
Built a fully responsive, fast-loading website optimized for users with diverse accessibility needs and varying digital literacy.
User Persona
Components
Grid system
Before After
Before
After
Results & Impact
Accessibility considerations
- User-Friendly Copy
- Color Contrast
- Zoomed-In Interface
- Screen Reader Compatibility
- Keyboard Navigation
- Captions & Transcripts
- Alternative Text for Images
- Plain Language
