Policyholder apps, claims software and underwriting tools
Insurance App and Claims Software Design Services
Devoq Design designs the software behind modern insurance: policyholder apps, quote and bind flows, first notice of loss, claims tracking, agent portals and underwriting workbenches. UX research with real adjusters and customers, explainable automated decisions, security planned to the standards your regulators expect, and a design system any insurance software development company can build from directly.
An insurance software development company needs design adjusters and customers adopt
Insurance software is judged at its worst moment: a customer reporting a crash from the roadside, an adjuster working forty open claims, an underwriter handling the exception the rules did not cover. We design for those moments first. Our team maps the real policy lifecycle, from quote through bind, servicing, renewal and claim, and designs screens around where a decision has to be made quickly and recorded properly. Automated pricing and triage show their reasoning. Document intake works from a phone camera. Dense claims data stays scannable. For carriers, MGAs, broker platforms and insurtech startups, we deliver designs that developers can implement without reinterpreting them and that compliance teams can review with evidence.
Our Services
What we design for carriers, MGAs, broker platforms and insurtech startups:
Quote and Bind Flows
Staged quoting, pricing display, payment and policy issue designed to keep people moving while collecting what the rating engine needs.
Policyholder Apps and Portals
Policy documents, changes, renewals, payments and ID cards in a self-service app that reduces calls to the contact center.
First Notice of Loss and Claims Tracking
Guided loss reporting with photo and document capture, status tracking and messaging so claimants always know what happens next.
Adjuster and Underwriting Workbenches
Queues, case views, exceptions and decision records designed for long sessions, high volumes and audit requirements.
Agent and Broker Portals
Quoting, book of business, commissions and servicing tools for distribution partners, designed around how agencies actually work.
Features/Why Choose Us
- Explainable automated decisions
Pricing, eligibility and claims triage screens show the reason and offer a human route, aligned with GDPR Article 22, UK GDPR Articles 22A to 22D and Australia’s automated decision transparency from December 2026.
- AI where it earns trust
Only 7% of insurers have scaled AI (BCG, 2025). We design claims first notice of loss automation and document intake with visible confidence, review steps and correction.
- Security planned to standard
Premium payments planned for PCI DSS 4.0.1, information security aligned with APRA CPS 234 for Australian insurers, and life and health pricing designed for the EU AI Act high-risk listing.
- Accessible to WCAG 2.2 AA
Focus order, contrast, labels and screen-reader structure checked on every component, so a claimant using assistive technology can report a loss alone.
Decisions With Reasons
Roadside-Ready Claims
High-Volume Workbenches
Carriers to Insurtech Startups
Approach Section
Our Approach to Insurance Software Design
Discovery and Research
01
Interviews and shadowing with customers, agents, adjusters and underwriters, plus a review of the privacy, automated-decision and security rules in your markets.
Flows and Prototypes
02
Clickable prototypes for the critical paths: quote, bind, pay, change, first notice of loss, triage and settlement, tested with real users before visual design.
UI and Design System
03
A component library with every state defined, accessible color and type, and documentation that lets your engineers build screens we have not drawn yet.
Usability Testing
04
Task-based sessions with policyholders, agents and claims staff, including assistive technology users, measured on completion and error rate.
Handoff and Iteration
05
Developer-ready files, tokens and specs, design support during the build, then analytics-led iteration as quote, claims and adoption data arrives.
Why Devoq Design?
We make the collaboration of people and interface more intensive and exciting.
Insurtech Experience
Quote flows, policyholder apps and claims tools designed for carriers and startups with adoption as the measure of success.
Regulation Built In
Automated-decision transparency, payment security and audit trails shaped into the product from the first wireframe.
Practitioner Research
We test with working adjusters, underwriters and agents, not proxies, so the product fits a real caseload.
Developer-Ready Output
Design systems, tokens and specs that your in-house team or insurance software development company can implement directly.
Built to Integrate
Designs that account for policy administration, rating engines, payment gateways, document systems and claims platforms.
AI Speed, Senior Review
AI drafts flows, copy and research summaries about 5x faster; senior designers decide every screen that ships.
Discover Our Case Studies
Explore Compelling Case Studies: Real Solutions, Real Success Stories
Web Design
We crafted a sleek and intuitive website for Firewire, a digital marketing company specializing in SEO and Google Ads, to showcase their expertise and results. Our design highlights their data-driven approach to connecting businesses with their audience.
Increase Customer interaction
87
%
New Customer Acquisition
30
%
Marketing
SaaS Product Design
We created a clean and scalable SaaS experience for Buzops, helping businesses manage operations, automate workflows, and improve customer engagement through a unified platform.
Demo Request Increase
37
%
Platform Interaction Growth
68
%
Customer Acquisition Boost
25
%
SaaS
Web Design
We designed and developed a user-friendly website for Cadre Crew, a company that helps growing businesses scale operations with virtual assistant and project management services. Our goal was to create an intuitive and efficient experience for their users.
Increase Customer Value
25
%
Boost Traffic
20
%
Higher Conversion Rate
15
%
Professional Services
Web Design
We built a modern online platform for Wealth Bridge, a mortgage and loan comparison service. The goal was a credible, easy-to-use experience that makes complex loan information simple. With a focus on clarity, performance and smooth interaction, the site helps borrowers compare home-loan products and choose the right one with confidence.
Higher Lead Generation
50
%
Growth in Page Interaction
78
%
More Returning Visitors
40
%
Web Design
We created a compassionate and accessible digital experience for AngelCare, simplifying care discovery, improving NDIS understanding, and empowering users to access personalized support services with ease.
Care Program Adoption
22
%
Client Interaction Increase
48
%
Satisfaction Score
93
%
Frequently Asked Questions
What does insurance software design include?
User research with policyholders, agents, adjusters and underwriters, journey and decision mapping, wireframes and clickable prototypes, visual design, a documented design system, accessibility checks and developer handoff for quote and bind flows, policyholder apps, claims software, workbenches and agent portals.
Do you work with insurtech startups or only established carriers?
Both, plus MGAs and broker platforms. Startups usually need a product customers will trial and keep; carriers need portals and workbenches that replace legacy screens without a long training program. The research method is the same for each.
How do you design AI features for insurance software?
Claims first notice of loss automation, document intake and quote assistance are designed with visible reasoning, confidence states, a review step and simple correction. Pricing for life and health products is treated as high-risk under the EU AI Act where you sell in Europe, with the duties now due in December 2027 planned for rather than guessed at.
How do you handle automated decisions, payments and security rules?
Decision screens show the reason and a human review route in line with GDPR Article 22 and UK GDPR Articles 22A to 22D, premium payment flows are planned for PCI DSS 4.0.1, and Australian clients get designs aligned with APRA CPS 234. We supply design evidence; your compliance team confirms the policy.
Can you redesign our existing claims software or policyholder app?
Yes. We run a UX audit and analytics review to find where claimants abandon reports or adjusters fall back to email and spreadsheets, then redesign the flows that are measurably hurting adoption while keeping the policy administration system and integrations your engineers have already built.
How much does insurance software design cost?
It depends on the number of user roles, screens, products and integrations, and on whether research and testing are included. We quote a fixed price for a defined release and a monthly retainer for a product that keeps evolving, after a short discovery call.
Will the claims app work for someone at the roadside?
Yes. First notice of loss is designed for one hand, poor signal and a stressed user: large targets, photo capture first, progress saved at every step and a clear statement of what happens next, with a phone number always in reach.
Who owns the designs and research?
You do, from the first week. Figma files, prototypes, research recordings and documentation live in your own accounts and the contract assigns the IP to you, so your engineering team can keep building on the design system without us.
Contact Us
Designing insurance or claims software? Let’s talk
