Project Info
Product Overview
Travelcall transforms travel planning into an adventure. Book flights, hotels, tours, and experiences in one app with instant comparisons, personalized itineraries, and offline access. Secure payments in 20+ currencies, real-time support, and seamless journeys whether you’re a family vacationer, business traveler, or solo explorer.
Challenge
Overcomplicated Search and Booking Flows
Users struggled to find and compare travel options due to cluttered screens, slow filters, and fragmented supplier data, leading to abandonment during search.
Lack of Personalization and Trip Organization
The app previously offered no tailored recommendations, making it hard for users to discover new destinations or manage multi-step itineraries effectively.
Limited Payment Options
A restricted payment gateway, lack of currency conversion, and no wallet integrations created friction at checkout for international travelers.
Poor Mobile Responsiveness and Offline Access
Travelers faced usability issues on mobile devices and could not access critical trip information without internet connectivity during their journeys.
Insufficient Support and Information Transparency
Users were often left confused or stressed due to missing real-time notifications, language barriers, and slow or impersonal customer service.
Solutions
Unified Travel Search and Booking Experience
Introduced smart search, filters, and side-by-side comparisons for flights, hotels, experiences, and car rentals—enabling quick discovery and one-tap booking.
Personalized Itinerary and Trip Dashboard
Built in a dynamic itinerary builder with drag-and-drop trip planning, day-by-day breakdowns, and instant document storage for offline access.
Seamless Secure Payments
Integrated multi-currency payments, local wallets, Apple/Google Pay, and auto-conversion to user's home currency for frictionless checkout.
Mobile-First and Offline Functionality
Fully responsive UI with offline access to key info, maps, and documents, helping travelers stay prepared anywhere without internet.
Multi-Channel Customer Support
Added 24/7 in-app chat, context-aware FAQs with language selection, and real-time alerts for booking status, updates, or disruptions.
User Persona
Components
Grid system
Before After
Before
After
High - Fidelity
Results & Impact
Accessibility considerations
- User-Friendly Copy
- Color Contrast
- Zoomed-In Interface
- Multi-Language Support
- Keyboard Navigation
- Consistent Layout
- Screen Reader Compatibility
- Alternative Text for Images
